Our sales policy is generally based on a "final sale" approach, meaning that once a purchase is made, refunds are not typically offered. We ensure that each product undergoes thorough inspection before it is packaged and dispatched to avoid sending out defective items.

However, in the rare event that your item arrives damaged, we will require your assistance to address the problem. 

• If you're present during delivery, please report the damage to the carrier immediately. 
• In cases where the package is left at your door, contact the carrier within 24 hours of delivery to arrange for an inspection of the damaged item. 
• Regardless of where the damage is located, external or internal, please take photos of the damage and send them to [email protected]. This is essential for processing a successful claim.

To qualify for a return of a damaged item, it must be in its unused condition and in its original packaging. We also require proof of purchase and photos of the damage for the return process. We offer a one-time replacement for items damaged during delivery.

Please note that custom-made or personalized items are non-refundable unless they arrive defective.

Should you need to return an item, contact us at [email protected] for the return address and a Returned Merchandise Authorization Number (RMA#). This number must be included with your returned item. Upon receipt and inspection of the returned item, we will inform you via email about the acceptance or rejection of your refund. If approved, your refund will be processed within seven business days, assuming the item is in satisfactory condition.

We recommend using a trackable shipping service or purchasing shipping insurance for returns, as you will be responsible for the shipping costs, which are non-refundable. In the case of a refund, excluding those for faulty items, the cost of return shipping will be deducted from your refund amount.